Privacy Policy

General Information

At Joalheria Paulista, we value and respect the privacy of our users, with a commitment to protecting the confidentiality of the information provided.

Privacy Policy

Our privacy policy defines the rules for handling information provided by users when filling out registration data on our website.

IP Address

We use the IP (Internet Protocol) address and other data related to the connection to our website to collect information that helps us improve the browsing experience of our users.

Cookies

Our website uses cookies, files stored in the browser, to identify the user profile and optimize interaction and shopping experience. Cookies do not capture personally identifiable information, and we undertake not to share such information with third parties. You can delete cookies at any time through your browser settings.

Obtaining and Using Information

The data provided by users on the Joalheria Paulista website is treated confidentially and used exclusively for delivery, billing or participation in requested promotions. The information collected during registration is necessary to process payments and ensure the safe delivery of orders.

The user agrees to our information collection and use policy and is aware that this data may be used for communications related to our company.

We are committed to protecting the privacy of our users' personal data using appropriate technology to ensure the security of information, employing appropriate tools to maintain a safe environment.

Data Confirmation

Partner companies may verify the personal data provided by users by consulting public entities and specialized databases. However, the responsibility for the accuracy of the information provided lies with the user. Joalheria Paulista reserves the right to suspend or cancel user registration in the event of inconsistencies detected.

Use of Contents

Users must use the contents of the Joalheria Paulista website in accordance with current legislation and the terms described herein. Reproduction, copying, distribution, modification or alteration of the contents without prior authorization or legal permission is prohibited. It is also prohibited to remove or alter any information related to copyright and protection mechanisms on the website.

Sending Communications and Advertising Messages

We may send communications and advertising messages to registered users by various means, such as email, SMS, MMS and direct mail. Advertising messages sent by email will include the option to unsubscribe, which will be answered as quickly as possible.

If you have more than one registration, the opt-out request will only apply to the deactivated email. We recommend adding our store to your safe senders list to ensure that our communications about orders, delivery status, discount coupons and exclusive promotions are not blocked by Anti-Spam.

Data Validation

Joalheria Paulista reserves the right to validate the information entered in the order through telephone contacts, emails or data crossing.

Unilateral Cancellation

To ensure security, Joalheria Paulista may cancel a sale and refund the amount paid if any information provided is not validated, informing the customer through the order center.

Own Hand Order

As part of our security practices, Joalheria Paulista may choose to send products exclusively to the indicated recipient, using the Post Office's own hand delivery category, where only the customer can receive the product.

For more information, please contact our customer service center.